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Last Updated: August 2025
This Refund Policy describes SKYUNITY PICTURES LIMITED's ("We", "Our" or "Company") policies and procedures regarding refund requests. Please read this policy carefully as it contains important information about your refund rights.
Important Notice: This Refund Policy applies to all paid services and content purchased through our platform. By purchasing our services, you agree to be bound by the terms of this Refund Policy.
1. Refund Policy Overview
We are committed to providing high-quality services and content to our customers. We understand that refunds may sometimes be necessary, so we have established a fair and reasonable refund policy.
Our Commitment: We will process all refund requests within a reasonable time and strive to ensure the refund process is simple and transparent.
2. Refund Conditions
2.1 Eligible Refund Situations
You may be eligible for a refund in the following situations:
- Technical Issues: Due to our technical failures preventing you from accessing purchased content
- Duplicate Charges: Due to system errors causing duplicate charges
- Content Mismatch: When actual content provided significantly differs from description
- Service Interruption: When we unilaterally terminate services without providing alternatives
- Unauthorized Purchase: Purchases made without your knowledge (evidence required)
2.2 Non-Eligible Refund Situations
The following situations typically do not qualify for refunds:
- You have watched or downloaded most of the content
- You changed your mind for personal reasons
- You violated our terms of service
- You cannot access content due to network issues
- You are dissatisfied with content quality (unless content significantly differs from description)
- You cannot use services due to device compatibility issues
3. Refund Time Limits
| Service Type |
Refund Time Limit |
Special Conditions |
| Monthly Subscription |
Within 7 days of purchase |
Not watched more than 20% of content |
| Annual Subscription |
Within 14 days of purchase |
Not watched more than 10% of content |
| One-time Purchase |
Within 3 days of purchase |
Not watched more than 30% of content |
| Prepaid Credits |
Within 7 days of purchase |
Not used any credits |
4. Refund Application Procedure
4.1 Application Steps
To apply for a refund, please follow these steps:
- Contact Customer Service: Send an email to service@skyunity.media
- Provide Information: Include order number, purchase date, refund reason, etc.
- Wait for Review: We will review your application within 3-5 business days
- Receive Response: We will notify you of the review result via email
4.2 Required Information
When applying for a refund, please provide the following information:
- Your account information (username or registered email)
- Order number or transaction ID
- Purchase date and amount
- Detailed explanation of refund reason
- Relevant screenshots or evidence (if applicable)
5. Refund Processing Time
5.1 Review Time
We promise to process your refund application within:
- 3-5 business days for initial review
- 7-10 business days for complex cases
- Timely notification of review results via email
5.2 Refund Processing Time
Once your refund application is approved:
- Credit/Debit Card: 5-10 business days
- PayPal: 3-5 business days
- Bank Transfer: 7-14 business days
- Other Payment Methods: Depends on specific payment provider
6. Partial Refunds
6.1 Partial Refund Situations
In certain situations, we may provide partial refunds:
- You have used part of the service but encountered technical issues
- You purchased a package but only used part of the features
- Service interruption affected your user experience
6.2 Partial Refund Calculation
Partial refund amounts will be calculated based on the following factors:
- Proportion of services used
- Remaining service period
- Severity of the issue
- Degree of our responsibility
7. Special Circumstances
7.1 Technical Failures
If you cannot use services normally due to our technical failures, we will:
- Prioritize fixing technical issues
- Provide service extension compensation
- Provide full refund when unable to fix
7.2 Service Changes
If we make significant changes to services, you have the right to:
- Continue using the modified services
- Cancel subscription before changes take effect
- Apply for proportional refund
7.3 Force Majeure
In force majeure situations (such as natu